Shipping policy

โœจ Orleny โ€“ Shipping Policy

At Orleny, every order is handled with precision and care, ensuring that your piece reaches you with the elegance and attention it deserves.

1. Order Processing

Each order is carefully prepared and processed within 1โ€“3 business days.

During periods of high demand, processing times may be slightly extended. We always strive to maintain the highest level of quality and care.

2. Shipping & Delivery

Once dispatched, estimated delivery time is:

7โ€“10 business days

Delivery times are estimates only and may vary depending on destination, courier services, and customs processes.

We are not responsible for delays caused by customs clearance or external shipping carriers.

3. Shipping Fees

Shipping costs are calculated at checkout based on your location and selected delivery method.

All shipping fees are non-refundable.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information to monitor your delivery.

5. Delays

Although rare, delays may occur due to:

  • Courier service disruptions
  • Customs processing delays
  • Logistical or operational constraints

In such cases, Orleny remains available to assist you and ensure a smooth experience.

6. Delivery Accuracy

Customers are responsible for providing accurate shipping details at the time of purchase.

Orleny cannot be held responsible for orders delivered to incorrectly provided addresses.

7. Packaging Experience

Each Orleny piece is carefully packaged in our signature packaging, ensuring a secure and elegant delivery experience that reflects our brand identity.

8. Contact

For any shipping-related questions, please contact:

๐Ÿ“ง contact@orleny.com