Refund policy

✨ Orleny – Returns & Refund Policy

At Orleny, we are committed to delivering refined, high-quality jewelry pieces designed with elegance and care. Your satisfaction is an essential part of our brand experience.

1. Returns Eligibility

We accept return requests within 30 days from the date of delivery.

To be eligible for a return, items must meet all of the following conditions:

  • Be unused, unworn, and in original condition
  • Be returned in their original packaging
  • Include a valid proof of purchase

Returns that do not meet these conditions may be refused.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale or clearly indicated as non-returnable at the time of purchase
  • Items that show signs of wear, damage, or alteration caused by the customer

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method only.

Please allow 5 to 10 business days for the refund to be processed, depending on your bank or payment provider.

4. Store Credit (Optional Alternative)

In certain cases, and only with customer agreement, we may offer store credit as an alternative to a refund.
This option is provided to ensure flexibility and customer satisfaction.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

To process your request, we require:

  • Order number
  • Clear photo or video evidence of the issue

Once verified, we will offer one of the following solutions:

  • A free replacement item
  • An exchange for another item of equal value

6. Return Shipping

  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable
  • We recommend using a trackable shipping service

7. Order Cancellation

Orders can only be cancelled before they are processed or shipped.
Once an order is in processing or shipped, it cannot be cancelled.

8. Policy Abuse

We reserve the right to refuse return or refund requests that show signs of misuse, abuse, or violation of this policy.

9. Contact Us

For any questions regarding returns or refunds, please contact us:

πŸ“§ contact@orleny.com

πŸ’Ž The Orleny Promise

We believe true luxury lies in trust, quality, and attention to detail. Every return request is handled with care, fairness, and respect for our customers.