Returns & Refunds
Orleny β Returns & Refunds
At Orleny, each creation is a reflection of timeless elegance and refined craftsmanship. We are devoted to offering an experience that meets the highest standards of luxury and satisfaction.
Returns
We are pleased to offer returns within 20 days from the date of delivery.
Returned items must:
- Be in good and well-maintained condition, even if gently worn
- Reflect the original quality and care in which they were received
- Be accompanied by valid proof of purchase
Orleny reserves the right to decline any return that does not meet these standards.
Exclusions
Items acquired during promotional periods or sales events are considered final and are not eligible for return.
Refunds & Store Credit
To preserve flexibility and client satisfaction, Orleny offers:
- Refunds, or
- Store credit,
depending on the nature of the request and original transaction.
Refunds will be issued via an appropriate method aligned with the initial payment. Kindly allow 5 to 10 business days for processing.
Damaged or Defective Pieces
In the rare event that your piece arrives in less than perfect condition:
- You are kindly requested to notify us within 48 hours of delivery
- Supporting visual evidence (photos or videos) is required
Upon validation, Orleny will graciously offer:
- A complimentary replacement, or
- The possibility to select an alternative piece, free of charge
Return Shipping
- Return shipping arrangements remain the responsibility of the client
- Original shipping costs are non-refundable
Requesting a Return
To initiate a return, we invite you to contact our client care team:
contact@orleny.com
Please include your order reference and relevant details to ensure a smooth and prompt handling of your request.
The Orleny Promise
At Orleny, we believe true luxury lies in the harmony of beauty, quality, and trust. Every detail matters, and every client experience is crafted with care, discretion, and excellence.